Decisive Analytics

Audio Visual Support Engineer

Job Locations US-DC
ID
2018-2265
Security Clearance Requirements
Top Secret

Overview

DECISIVE ANALYTICS Corporation, a leading provider of audio visual integration solutions is looking for an Audio Visual Support Engineer to join our team in Washington, DC!  The successful candidate will be supporting our customer at the executive level.

Responsibilities

  • The Audio Visual Support Engineer provides high-level close support for executive’s with coordinating and connecting to Video Teleconferences.
  • Respond and diagnose problems through discussion with users.
  • Ensure a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up.
  • Provide support documentation to include requirements gathering, configuration management, change management, transition and sustainment planning of variety of issues and identify, research, troubleshoot, and resolve technical issues for users across multiple environments.
  • Provide end-users support for Multimedia architecture hardware components, to include Cisco codecs, Skype, MCU, Gateways and AMX Conference Room equipment.
  • Interact with network services, to restore service and identify and correct core problem.
  • Assist in maintaining the equipment by updating firmware, vacuuming and cleaning equipment, doing periodic operation checks, and troubleshooting issues. 

Qualifications

  • Top Secret security clearance required. TS/SCI with Polygraph preferred. Successful candidates that do not have a Polygraph must be able to take and pass one as a condition of continued employment
  • Minimum of 5 years’ experience in the AV industry
  • Knowledge of AV equipment including Planar, Crestron, Extron, AMX, PESA, RGB, Adder, Planar, Vaddio, Cisco and Biamp audio systems
  • Bachelor’s Degree Preferred
  • CTS or certification desired

EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability.

VEVRAA Federal Contractor

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